Help Center

Frequently Asked Questions

Find answers to common questions about my web development work, airport pickup and drop-off, secret services, special handling and shipping, and how your information is handled.

General

How do I get started?

Send a request through the Inquiry Form and choose the service you need. I’ll reply with availability, a quote, and any terms specific to your request. Nothing is booked until you confirm.

Where do you provide your services?

Web development is provided remotely to clients anywhere in the world. Airport pickup and drop-off is provided at Manila International Airport (NAIA), with service to Metro Manila and nearby provinces. Secret services and special handling and shipping are provided within the Philippines.

How are rates set, and how do I pay?

Every request is quoted in advance based on its scope — for example, distance and time for transfers, or item type and destination for shipping. Your quote will list the total price, accepted payment methods, and any deposit required. There are no hidden fees.

Can I cancel or reschedule?

Yes. Cancellation and rescheduling terms are included in your quote or booking confirmation, and the general rules are in the Terms of Service.

How can I get in touch with you?

The fastest way is the Inquiry Form. You can also find me through the social links at the bottom of every page.

Web Development

What web development services do you offer?

I specialize in responsive website design, front-end and back-end development, and ongoing website maintenance. My focus is on creating clean, accessible, and user-friendly sites tailored to your specific business needs.

Are the websites you build mobile-friendly?

Yes, every website I build is responsive by default, ensuring seamless appearance and performance across desktops, tablets, and smartphones.

Do you offer website maintenance and support after launch?

Yes, I provide website maintenance packages to handle updates, security checks, content revisions, and technical updates so your site runs smoothly.

Who owns the website when it’s finished?

Once the project is paid in full, you own the custom work created for you. Third-party components such as themes, plugins, fonts, and hosting remain subject to their own licenses. See the Terms of Service for details.

Airport Pickup & Drop-off

Which airport and terminals do you cover?

I serve Manila International Airport, officially Ninoy Aquino International Airport (NAIA), including all passenger terminals, for both arrivals and departures.

What if my flight is delayed or arrives early?

Flights are monitored so pickup times can be adjusted for delays and early arrivals. Extended waiting time beyond what’s included in your quote may be charged, and any charge will be explained in advance.

How far in advance should I book?

As early as possible, especially during holidays and peak travel seasons. Last-minute requests are accepted when a driver and vehicle are available.

What information do you need to book?

Your name, WhatsApp number, flight number, date and time, terminal (if known), pickup or drop-off address, and the number of passengers and bags. Please do not send passport or ID numbers through the website form.

Can you accommodate groups or extra luggage?

Yes. Let me know your group size and luggage in your inquiry so the right vehicle can be arranged.

Secret Services

What are “secret services”?

Discreet, confidential assistance for sensitive personal or business matters — such as private errands and representation on your behalf, check-ins on your property, coordination of sensitive appointments, and confidential document handling. This is a private service and is not affiliated with any government agency.

Is there anything you won’t do?

Yes. I only accept lawful requests. I do not conduct surveillance or tracking of people, private investigations, armed or unarmed security work that requires a license, or anything that is harmful, deceptive, or invades another person’s privacy. I may decline any request at my discretion.

Will my request stay confidential?

Yes. Details of your request are shared only with people you authorize or who are needed to complete the job, unless disclosure is required by law, a valid legal order, or to prevent imminent harm.

Will you sign a non-disclosure agreement (NDA)?

Yes, a mutual NDA can be signed on request before you share sensitive details.

Special Handling & Shipping

Where can you deliver?

Anywhere in the Philippines — Luzon, Visayas, and Mindanao. Hand-carry and same-day options are available in Metro Manila, subject to availability. Remote or inter-island deliveries may be coordinated with licensed carriers.

What items can’t be shipped?

Illegal drugs, firearms and ammunition, explosives, flammable or hazardous materials, cash and negotiable instruments, counterfeit goods, live animals, perishables, and anything prohibited or restricted by Philippine law or by the carrier. Items may be inspected to confirm they are allowed. The full list is in the Terms of Service.

What happens if a package is lost or damaged?

Please declare the value of your item when booking. Claims must be reported promptly with supporting details, and liability is limited as described in the Terms of Service. Additional insurance can be arranged through the carrier where available.

How will I know my package was delivered?

You’ll receive status updates and a proof of delivery, such as a photo and the recipient’s signature.

Privacy & Your Data

Do you sell or share my personal information?

No. I do not sell your personal information or share it for cross-context behavioral advertising. It is disclosed only to service providers and partners as needed to deliver the service you request. See the Privacy Policy.

How do I access, correct, or delete my data?

Submit the Inquiry Form and choose “Privacy / Data Request.” Depending on where you live — including California, the EU/UK, and the Philippines — you may have rights to access, correct, delete, or port your data. Details are in Your Privacy Rights.

Does this website use cookies or tracking?

This website does not use advertising or analytics cookies. See Cookies & Tracking for information about the hosting and form providers.

Still have questions?

Send me a message and I’ll get back to you.

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